![]() Once RealVNC Server for Mobile has been joined to a Device Access Team, you will no longer be able to connect to it using On-Demand Assist. Can I change the app between Device Access and On-Demand Assist? Which features are unavailable when connecting to my phone or tablet?įile transfer, chat, remote printing, audio and screen recording are not yet supported. No, RealVNC Server for Mobile supports cloud connections only. Can I make a direct connection to my phone or tablet without accessing the Internet? Remote control is not yet supported for iOS devices all connections are view only. RealVNC Server for Mobile can only be used in attended access mode, with the remote device requiring a user present to accept the connection. Can I connect to an unattended phone or tablet? RealVNC Server for iOS/iPadOS is supported on iOS/iPadOS 14 and later. RealVNC Server for Android is supported on Android 8 and later. Which versions of Android and iOS/iPadOS are supported? * For Device Access an MDM for app deployment is required, such as Microsoft Intune. ![]() Please note that remote access to iOS devices is view only remote control is not yet supported. RealVNC Server for Mobile allows you to remotely access an Android or iOS device. ![]() Note for both Device Access and On-Demand Assist, the RealVNC Server mobile app must be open and in the foreground to approve incoming connections for both Device Access and On-Demand Assist, or your device must be configured to allow notifications while screen broadcasting is activated. Your end users will download and install the RealVNC Server mobile app from their app store and enter the 9 digit code provided by the technician. On-Demand AssistĪs a technician, you will use RealVNC Viewer on Windows, Mac or Linux to generate a 9 digit session code in the same way you would when connecting to Windows or Mac. ![]() There is no username or password to provide, instead all connections must be approved by the user of the mobile device that you are connecting to. Once RealVNC Server for Mobile has been joined to your Team, you will be able to connect to the mobile device as you would for a computer in RealVNC Viewer. To use RealVNC Server for Mobile with Device Access you will need a subscription that includes mass deployment and an MDM, such as Microsoft Intune, to apply a cloud connectivity token. How do I connect to my phone or tablet? Device Access ![]()
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